This section describes the skills and knowledge and their level required for this unit

Required skills

coaching and mentoring to provide support to colleagues

display team leadership

estimate and calculate resource and equipment requirements

facilitate review and debrief processes

interpret and comply with relevant legislative regulatory and licensing requirements

interpret security codes and alarm signals and implement responses maintain communication with field staff

maintain effective client and colleague relationships

monitor and manage OHS in the workplace environment

prioritise work tasks and maintain schedules

supervise field staff and security operations

Required knowledge

applicable provisions of legislation relevant to security operations including OHS and licensing and certification

briefing and debriefing techniques

communication protocols and terminology

emergency and evacuation procedures

operational principles and functions of security technology and equipment

principles of ASNZS Risk management and related guidelines

principles of effective communication and interpersonal techniques

problemsolving strategies

reporting documentation requirements and processes

security issues and incident management techniques

security risk assessment methods

teamwork principles and strategies

time management principles

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

accurately completing preparing and presenting documentation related to security operations in a suitable style and format to relevant personnel for review

accurately interpreting communicating and implementing assignment instructions

identifying problems or issues with operational efficiency and implementing suitable contingency measures

maintaining communication with field staff using established communication channels and equipment

monitoring work of security personnel to ensure the efficiency and effectiveness of security operations is maintained

reviewing and evaluating effectiveness of security operations through a process of continual assessment feedback and review

Context of and specific resources for assessment

Context of assessment includes

a setting in the workplace or environment that simulates the conditions of performance described in the elements performance criteria and range statement

Resource implications for assessment include

access to plain English version of relevant statutes and procedures

access to a registered provider of assessment services

access to a suitable venue and equipment

assessment instruments including personal planner and assessment record book

work schedules organisational policies and duty statements

Reasonable adjustments must be made to assessment processes where required for people with disabilities This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Method of assessment

This unit of competency could be assessed using the following methods of assessment

observation of processes and procedures

questioning of underpinning knowledge and skills

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and suitable to the language literacy and numeracy capacity of the candidate and the competency being assessed In all cases where practical assessment is used it should be combined with targeted questioning to assess the underpinning knowledge

Oral questioning or written assessment may be used to assess underpinning knowledge In assessment situations where the candidate is offered a choice between oral questioning and written assessment questions are to be identical

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors team leaders or specialist training staff

Legislative requirements may relate to:

Relevant legislation may include:

Organisational requirements may relate to:

Relevant standards:

Assignment instructions may include:

Relevant informationmay include:

Security systems may include:

Equipment and resources may include:

Communication channels and processesmay include:

Relevant personsmay include:

Riskrelates to:

Security risks may relate to:

Monitoringmay be conducted:

Factorsmay include:

Assistancemay include:

Opportunities for improvementmay relate to:

Documentationmay include: